baji11 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how baji11 ("baji11", "we", "us", "our") collects, uses, stores, shares, and protects the personal information of individuals ("you", "your", "Player") who access or use the baji11 website at https://baji11.club and all associated services (collectively, the "Platform").

baji11 is committed to handling your personal data with transparency, integrity, and respect. We understand that privacy is important to our players and we take every reasonable step to ensure that the personal information entrusted to us is kept secure and used only for legitimate, clearly stated purposes.

This Policy should be read alongside the baji11 Terms & Conditions and the Responsible Gaming Policy. If you have any questions or concerns about how your data is handled, you are encouraged to contact us at [email protected] before using the Platform.

2. Data We Collect

2.1 Information You Provide Directly

When you register an account, make transactions, or contact our support team, baji11 collects the following categories of personal data that you provide voluntarily:

• Identity Data: Full name, date of birth, gender, and national identity card or passport number (where required for verification);
• Contact Data: Email address, mobile phone number, and residential address including city, district, and postcode;
• Financial Data: Payment method details (bKash number, Nagad number, Rocket number, Upay account, Visa/Mastercard card details), transaction history, deposit and withdrawal records;
• Verification Documents: Copies of government-issued identification, proof of address, and payment method ownership documents submitted during the KYC process;
• Account Credentials: Username and encrypted password (passwords are stored in hashed form and are never accessible in plain text);
• Support Communications: The content of messages, emails, and chat transcripts exchanged with baji11 customer support.

2.2 Information Collected Automatically

When you access the baji11 Platform, certain technical and behavioural data is collected automatically through cookies, log files, and similar technologies:

• Device & Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and time zone setting;
• Usage Data: Pages visited, features accessed, games played, betting history, session duration, click-path data, and search queries entered on the Platform;
• Location Data: General geographic location derived from your IP address (country and city level only; precise GPS location is not collected);
• Cookie Data: Preferences, session identifiers, and analytics data stored via cookies and similar tracking technologies. See Section 5 for full details.

2.3 Information From Third Parties

In certain circumstances, baji11 may receive personal data about you from third parties, including:

• Identity verification and fraud prevention service providers used during the KYC process;
• Payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard) who confirm the status of transactions;
• Analytics partners who provide aggregated behavioural insights about Platform usage.

3. How We Use Your Data

baji11 uses the personal data collected for the following purposes:

Purpose	Data Used
Account registration and identity verification (KYC)	Identity Data, Contact Data, Verification Documents
Processing deposits, withdrawals, and transaction records	Financial Data, Identity Data
Providing customer support and responding to enquiries	Contact Data, Support Communications, Account Data
Fraud detection, security monitoring, and prevention of prohibited activities	Usage Data, Device Data, Financial Data, Location Data
Personalising your Platform experience and game recommendations	Usage Data, Cookie Data
Sending promotional offers, bonuses, and marketing communications (where consent is given)	Contact Data, Usage Data
Responsible gaming monitoring and intervention	Usage Data, Financial Data, Account Data
Compliance with legal obligations and regulatory requirements	Identity Data, Financial Data, Verification Documents
Platform analytics, performance monitoring, and service improvement	Usage Data, Device Data, Cookie Data

4. Legal Basis for Processing

baji11 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you — including account management, transaction processing, and service delivery;
• Legal Obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering requirements and identity verification obligations;
• Legitimate Interests: Processing carried out for baji11's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your rights;
• Consent: Processing based on your freely given, specific, and informed consent — primarily for direct marketing communications and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Cookies & Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember your preferences, maintain your session, and gather analytics data about how you interact with the Platform.

5.2 Types of Cookies Used by baji11

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session authentication tokens and security cookies. These cannot be disabled without impairing Platform functionality;
• Functional Cookies: Store your preferences such as language settings, display options, and responsible gaming tool configurations to personalise your experience;
• Analytics Cookies: Collect anonymised data about how players use the Platform — pages visited, session duration, and error reports — to help baji11 improve its services;
• Marketing Cookies: Used to deliver promotional content relevant to your interests based on your Platform usage. These are only placed with your consent.

5.3 Managing Cookies

You may control and manage cookies through your browser settings. Disabling certain categories of cookies may limit your ability to use some features of the baji11 Platform. Please note that strictly necessary cookies cannot be disabled as they are essential to the provision of the service.

6. Data Sharing & Disclosure

baji11 does not sell or rent your personal data to any third party. We may, however, share your personal data with the following categories of recipients where it is necessary and proportionate to do so:

• Identity Verification Providers: Third-party KYC and fraud prevention services used to verify the identity of players and prevent fraudulent account activity;
• Payment Processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and associated banking partners who process deposit and withdrawal transactions on your behalf;
• Technology Service Providers: Cloud hosting providers, database management services, and cybersecurity partners who support the technical operation of the baji11 Platform under strict confidentiality obligations;
• Analytics Providers: Aggregated, anonymised usage data may be shared with analytics partners to help improve Platform performance and user experience;
• Legal and Regulatory Authorities: Where required by applicable law, court order, or regulatory requirement, baji11 may be obligated to disclose your personal data to law enforcement agencies, financial regulators, or other competent authorities.

7. Data Security

baji11 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the baji11 Platform;
• Encryption of sensitive data at rest, including financial information and verification documents;
• Bcrypt hashing of all account passwords — passwords are never stored in plain text;
• Role-based access controls ensuring that baji11 staff can only access player data on a strict need-to-know basis;
• Regular security audits, penetration testing, and vulnerability assessments of Platform infrastructure;
• Automated fraud detection and account anomaly monitoring systems operating on a continuous basis;
• Incident response procedures enabling prompt action in the event of a suspected data security breach.

While baji11 takes every reasonable precaution to protect your data, no system can be guaranteed to be completely immune from security threats. Players are also responsible for maintaining the security of their own account credentials and should never share their baji11 login details with any third party.

8. Data Retention

baji11 retains personal data for as long as is necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by applicable law. The following general retention periods apply:

• Active Account Data: Retained for the duration of the player's account plus a minimum of 5 years following account closure, in accordance with anti-money laundering and financial record-keeping requirements;
• Transaction Records: Retained for a minimum of 7 years from the date of the transaction to satisfy financial compliance obligations;
• KYC and Verification Documents: Retained for a minimum of 5 years following the completion of the verification process or account closure, whichever is later;
• Support Communications: Retained for up to 3 years from the date of the final communication, unless the subject matter requires longer retention;
• Marketing Consent Records: Retained for as long as you maintain a baji11 account, or until you withdraw your marketing consent, plus 1 year for audit purposes;
• Cookie and Analytics Data: Anonymised analytics data may be retained indefinitely; session cookies are deleted when you close your browser.

Upon the expiry of applicable retention periods, personal data will be securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

9. Your Privacy Rights

As a player on the baji11 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]:

• Right of Access: You have the right to request a copy of the personal data that baji11 holds about you, along with information about how it is being used;
• Right to Rectification: You have the right to request that inaccurate or incomplete personal data held by baji11 be corrected or updated without undue delay;
• Right to Erasure: In certain circumstances, you have the right to request that baji11 delete your personal data. This right is subject to legal retention obligations that may require us to retain certain data;
• Right to Restriction of Processing: You have the right to request that baji11 temporarily restrict the processing of your personal data in certain circumstances, such as while a dispute about accuracy is resolved;
• Right to Data Portability: You have the right to receive a copy of personal data you have provided to baji11 in a structured, commonly used, machine-readable format;
• Right to Object: You have the right to object to the processing of your personal data where baji11 relies on legitimate interests as the legal basis. You may also object at any time to processing for direct marketing purposes;
• Right to Withdraw Consent: Where baji11 processes your data on the basis of your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

baji11 will respond to all valid data rights requests within 30 days. In exceptional circumstances where requests are complex or numerous, this period may be extended by a further 60 days, with prior notification to the requester.

10. Third-Party Links

The baji11 Platform may contain references to game content provided by third-party game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi). While baji11 endeavours to ensure the integrity and reliability of its technology partners, baji11 is not responsible for the privacy practices of these third-party providers. We encourage you to review the privacy policies of any third-party game studios whose content you interact with.

11. Children's Privacy

The baji11 Platform is strictly for adults aged 18 years and above. baji11 does not knowingly collect, process, or store the personal data of any individual under the age of 18. If baji11 becomes aware that personal data belonging to a minor has been collected, we will take immediate steps to delete that data and close the associated account. Parents and guardians who believe that a minor has registered on the baji11 Platform are strongly encouraged to contact us immediately at [email protected].

12. Marketing Communications

With your consent, baji11 may send you promotional emails, SMS messages, or in-Platform notifications about bonuses, special offers, new game launches, and seasonal promotions relevant to players in Bangladesh — including BPL season promotions, Eid special offers, and IPL-related betting campaigns.

You may opt out of receiving marketing communications at any time by:

• Clicking the "Unsubscribe" link included in any promotional email;
• Updating your notification preferences within your baji11 Account settings;
• Contacting our support team at [email protected] with a request to be removed from all marketing communications.

Please note that even if you opt out of marketing communications, baji11 may still send you essential transactional and account-related notifications (such as deposit confirmations, withdrawal updates, and security alerts) as these are necessary for the provision of the service.

13. Changes to This Privacy Policy

baji11 reserves the right to update or modify this Privacy Policy at any time in response to changes in applicable law, technological developments, or updates to our data processing practices. When material changes are made, we will post a prominent notice on the baji11 Platform and, where practicable, notify registered players by email. The "Last Updated" date at the top of this Policy reflects the date on which the most recent version came into effect.

Your continued use of the baji11 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes made to this Policy, you should cease using the Platform and may request account closure by contacting our support team.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which baji11 handles your personal data, please contact our dedicated privacy support team using the details below:

• Email: [email protected]
• Subject Line: Privacy Policy Enquiry
• Support Hours: 24 hours a day, 7 days a week
• Response Time: We aim to respond to all privacy-related enquiries within 5 business days

For data erasure or data access requests, please include your registered email address and account username in your message so that we can process your request promptly and verify your identity before actioning it.